Why can't I download my Joule?
- Make sure you have the latest version of PowerAgent
- Make sure the download cable is plugged into your computer and Joule. You may want to try a different USB ports.
- Make sure your Joule/Joule GPS/Joule GPS+ is turned on
- Make sure you have "stopped and saved" a ride. To stop and save; hold the lower left minus button for 3 seconds until Ride Paused screen appears. Select "stop and save".